At Petrifying Plushies, we are committed to ensuring a seamless shopping experience, including prompt and reliable shipping. All orders are processed and shipped within 1-2 business days from the time of purchase. We offer delivery via standard USPS or UPS, depending on your location and the size of your order. Once your order has been dispatched, you will receive a confirmation email with a tracking number so you can monitor your shipment's progress. Delivery times may vary depending on the shipping method and your location, but typically, you can expect your order to arrive within 3-7 business days. Please note that shipping costs are calculated at checkout and are based on the weight and dimensions of your order, as well as the delivery destination. We strive to ensure that your Petrifying Plushies reach you quickly and safely, so you can start enjoying your new treasures as soon as possible.

At Petrifying Plushies, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may return the item(s) within 30 days of the original purchase date for a full refund or exchange. To initiate a return, please ensure that the item is in its original condition, unused, and in the original packaging. Refunds will be processed within 7-10 business days after the returned item is received and inspected. Please note that shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to a defective product or an error on our part. To start the return process, contact our customer service team with your order number and reason for return, and they will provide you with further instructions. At Petrifying Plushies, we strive to make the return process as smooth and hassle-free as possible, so you can shop with confidence.

At Petrifying Plushies, we aim to make your shopping experience as convenient and secure as possible by offering a variety of payment methods. We accept major credit cards, including Visa, MasterCard, American Express, and Discover, as well as debit cards with the Visa or MasterCard logo. For those who prefer digital payments, we also accept PayPal, Apple Pay, and Google Pay. Additionally, we offer the option to pay using Klarna for those who wish to split their purchase into manageable installments. All transactions are processed securely to ensure the safety of your personal and payment information. Rest assured that, at Petrifying Plushies, we strive to provide a seamless checkout experience to accommodate your preferred payment method.